Frequently Asked Questions

 gencobahis 
How do I become a member of?

After clicking the OL SIGN UP ”section in the top right box on the main page of our site, you can fill in the required information in the form completely and correctly and you can become a member. After completing the form, you can activate your membership and start enjoying unlimited fun by clicking the activation link that comes to your registered e-mail address.

INFORMATION

Accurately fill in your valid data such as bank name, bank account name, bank account number, email and phone number; because you can accelerate deposits / withdrawals, reset passwords, get reward points, and so on. You need valid data to speed up your transactions.

How do I login to your site?

In order to log in to your GencoBahis.com account, click on the ”Sign In” box in the upper right corner of the main page, and then click on the username field; your e-mail address or user name, password, registered on the site; You can log in by typing your previously set password.

Forgot Password, What Should I Do?

To request a new password, click the “Login” button in the upper right corner of the page, then click mi Forgot your password? ”In the window that opens and then follow the steps. Your new password will be sent to your registered e-mail address.

Forgot your GencoBahis username or email address? What should I do?

If you forget your username or e-mail address, you should reply to the following information as accurately as you can and send it to [email protected] by e-mail. Our Customer Service department will contact you after reviewing the information.

  • Your name
  • Your surname
  • Your email address you remember
  • Date of birth
  • Your username you remember
  • Your approximate balance in your account
  • Your last deposit
How do I withdraw money?

At GencoBahis you can make a withdrawal request via bank transfer. The withdrawal page contains our current bank information. The average processing time is 15-30 minutes and may vary from time to time depending on the processing density. The company reserves the right to request documents from its customers before shooting. The information stated in the withdrawal form and the user information must be the same.


Your withdrawal requests by wire transfer method are accepted 24/7.


Members who do not benefit from any bonus are required to play the main balance at least once before the withdrawal of the amount deposited at a rate of 1.35 or higher. Multiple coupons played from the same account and containing the same matches are paid only one coupon winnings. If a user plays the same bet (including single or multiple betting combinations) multiple times and therefore the total win exceeds the allowable win limit per bet, GencoBet has the right to reduce the bet amount to match the win limit. The maximum amount payable to a coupon is 100,000 TL (one hundred thousand liras). If a fraud or attempt to cheat is detected in connection with the bets placed, the customer status of the customer placing the bet is immediately terminated and all withdrawal orders are canceled.


If there is a problem with the information in your withdrawal order, the withdrawal order will be canceled and the previously deducted amount will be credited back to your account. If your account has a non-refundable bonus, your withdrawal requests will be canceled. You can reach the bonus conversion terms from the “Gift Box” tab on our website. If you have a bonus in your account, you can issue a withdrawal instruction after completing the bonus terms.


INFORMATION

GencoBahis is authorized to request additional documents or information from its customers when necessary and to stop payments unless they are provided.

How do I change my personal information?

You can update your address and contact information from the “personal information” menu in Settings. If you wish to make any changes to your name or e-mail address, you should send an e-mail to [email protected] with a legible copy of your identity, the information you would like to make the change, and why you would like to make the change. Our Customer Service department will take your request into consideration as soon as possible and will provide you with a return.

What happens if I enter my site missing or incorrect information?

During registration, all users are expected to enter their information up-to-date, complete and accurate. The accuracy of this information is extremely important in order to prevent a future failure. For example, you will be deemed to be responsible for the accuracy of this information when requesting a document about your account, withdrawals or when we need to contact you. Your personal information is protected on our high-security servers and is never shared with any third party.

What should I consider when sending documents?

GencoBahis.com reserves the right to request all kinds of documents from its customers. You should not hide any information on the document when sending your identity card, driver's license, passport, residence, invoice etc. documents. Documents you submit must be colored. Documents in the form of a Word document are not accepted. The invoice, statement or identity information you send must be in pdf or jpeg format. The easiest way to send a document is to take a photo and send it.

GencoBahis.com reserves the right to request all kinds of documents from its customers. You should not hide any information on the document when sending your identity card, driver's license, passport, residence, invoice etc. documents. Documents you submit must be colored. Documents in the form of a Word document are not accepted. The invoice, statement or identity information you send must be in pdf or jpeg format. The easiest way to send a document is to take a photo and send it.

GencoBahis will process your deposit and withdrawal in about 3 minutes to 5 minutes depending on the status of the online banking system, if the relevant banking system is offline then we cannot process your deposit and withdrawal, we will process it immediately if the bank system returns to normal

How can I claim my bonus?

You can request the bonuses that you have fulfilled and within the scope of our campaigns by sending an e-mail to [email protected] (Example e-mail: K.Name: Mehmet, Subject: 100% First Membership Bonus)

How do I withdraw my bonus?

You can shoot if you have met the conversion requirements of the bonus you have received. If your account has a non-refundable bonus, your withdrawal requests will be canceled. You can reach the bonus conversion terms from the “promotions” tab on our site.

How can I contact GencoBahis for more questions?

To get instant help about the game you can always find answers to your questions with 24/7 live support from the bottom right area of our site. Our 24/7 customer service team is always ready to help you.